You may return most new, unopened items within 30 days of delivery for a full refund. We willl pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the items you order, some shipping costs may be higher or lower than the estimate.
For the items with a fixed shipping cost (i.e. most jewelry pieces) this fixed shipping rate applies for inside the continental United States only and will be different for international orders.
In the event that you order more than one item with a fixed shipping rate, the shipping is usually less than the estimated amount (i.e. you order two jewelry items that can fit in one box togther will ship for less than the total of the two fixed shipping amounts combined) and we will refund the amount of shipping if you are charged more than the actual amount.
Please note that in order to maintain our low prices, we do not always stock all items but can order them for you once you have placed the order. Because of this, expect to receive your order approximately 10-14 business days after you have placed the order. This time frame includes the time it takes for us to place the order and have it shipped to our location, and the time it takes for us to ship it to you.
Please contact us if you have any futher questions. firstname.lastname@example.org or call Joe at (402) 393-3030